You may return your order at any time up to 7 working days from the date you receive the goods as long as they are in an undamaged fully saleable condition. If the goods that have been sent are faulty, we will provide a full refund, including postage costs and your return postage expenses. Under most other circumstances we will issue a credit note as soon as the goods are returned to us. The exceptions to this are any cut fabrics, or some special-order items that we cannot return to the supplier; these cannot be refunded or exchanged. This is fairly unusual and we would let you know in advance of your order confirmation if this is likely to be the case. In all cases other than faulty items, goods must be returned to us at your own expense, unused and in perfect condition.
We keep a record of all items posted and receipts of packages, and we cannot accept responsibility for any undelivered items once they are posted from our shop, nor issue any refunds related to non-arrival of goods we have sent to the address provided. There is a Royal Mail system whereby we can sometimes reclaim costs for lost items from the Post Office, and if we are able to do so in your particular case, we would be very happy to pass on any reclaimed costs.