Returns

You may return your order at any time up to 7 working days from the date you receive the goods as long as they are in an undamaged fully saleable condition. If the goods that have been sent are faulty, we will provide a full refund, including postage costs and your return postage expenses. Under most other circumstances we will issue a credit note as soon as the goods are returned to us. The exceptions to this are any cut fabrics, or some special-order items that we cannot return to the supplier; these cannot be refunded or exchanged. This is fairly unusual and we would let you know in advance of your order confirmation if this is likely to be the case. In all cases other than faulty items, goods must be returned to us at your own expense, unused and in perfect condition.

We keep a record of all items posted and receipts of packages, and we cannot accept responsibility for any undelivered items once they are posted from our shop, nor issue any refunds related to non-arrival of goods we have sent to the address provided. There is a Royal Mail system whereby we can sometimes reclaim costs for lost items from the Post Office, and if we are able to do so in your particular case, we would be very happy to pass on any reclaimed costs.

Customer Testimonials

Thank you for your amazingly efficient service! Ordered 31st August, received 2nd September. Top quality as always - no excuse to delay projects now. Thanks

Claire

Friendly staff each time I've visited and offered to help me with knitting my first project since my mum died I have not been able to finish a project... Will be a regular I'm sure

Jakki

Haven't visited the shop as it's not local to me but ordered some linen yesterday and it arrived today, packaged beautifully. The young lady on the phone was really helpful and the whole experience was very pleasant. Thank you

Karen

Got a sewing machine last September and the staff in here helped me with ideas for Christmas presents I could make. Really pleased that they had clothes patterns too so I could have a go at making a top. I will be back soon! Thanks!

Hannah

Placed an online order for some specialty threads and had a very positive experience, helpful and friendly. Definitely will use them again!

Alex-andra

So much choice and variety of products

Kat