Terms & conditions

Payment is in pounds Sterling. For overseas customers, your credit card company will convert the transaction to your own currency automatically, as the card is processed. You are given a choice of payment method at the checkout:

  • Credit/debit card - we accept VISA, Mastercard, Maestro, and Solo. We use secure encryption (SSL) for your credit card details to ensure safety in sending these details online.
  • You can email us with your order and send your credit or debit card details by telephone. We DO NOT RECOMMEND EMAILING CARD DETAILS as it is much less secure than ordering online, which is why we recommend you telephone your details.
  • Alternatively, if requested by email or phone, we can arrange to send you a Paypal invoice.

We cannot accept other cards, cash, non-UK currency, postal orders, stamps or International Reply Coupons. We do not charge for any item until it is ready to ship..

VAT

All prices in our web catologue are quoted inclusive of VAT. The VAT standard rate is 20%. No VAT is charged on purchases from outside the European Union, so if you are ordering from outside the EU, the VAT will be subtracted from your bill before payment is taken. Our VAT registration number is GB 140 1438 57.

Postage Charges

We normally charge 'actual postage' only plus £1 for packing. We weigh your parcel once it is packed and ready to go, and then use the Royal Mail tables to work out first class postage (or airmail for international parcels) and add this charge on to your bill.

Please note if actual postage is less than that listed, we will only charge you actual postage. Very occasionally, for unusually heavy items, postage may be more than listed on your bill, in which case we will contact you beforehand to seek approval.

Reaching Us

If you need to reach us regarding more information, a complaint, refund, or to return goods to us, please email us on enquiries@thread-bear.co.uk. Alternatively, you can call Kirsty on 020 8657 5050 (International +44 20 8657 5050) 9 am to 5 pm (UK time) Monday to Saturday except Wednesdays 9 am to 12.30 pm, or write to us at: Thread Bear, 350 Limpsfield Road, Hamsey Green, South Croydon, Surrey CR2 9BX. We will endeavour to respond within two working days.

Customer Testimonials

Thank you for your amazingly efficient service! Ordered 31st August, received 2nd September. Top quality as always - no excuse to delay projects now. Thanks

Claire

Friendly staff each time I've visited and offered to help me with knitting my first project since my mum died I have not been able to finish a project... Will be a regular I'm sure

Jakki

Haven't visited the shop as it's not local to me but ordered some linen yesterday and it arrived today, packaged beautifully. The young lady on the phone was really helpful and the whole experience was very pleasant. Thank you

Karen

Got a sewing machine last September and the staff in here helped me with ideas for Christmas presents I could make. Really pleased that they had clothes patterns too so I could have a go at making a top. I will be back soon! Thanks!

Hannah

Placed an online order for some specialty threads and had a very positive experience, helpful and friendly. Definitely will use them again!

Alex-andra

So much choice and variety of products

Kat